Скачать или смотреть How to Troubleshoot Time Trigger Automation failures that use 'Hours since' condition in Freshdesk

Automation rules that run on time triggers in Freshdesk, enable you to carry out specific actions based on time and event-based triggers.

Here are a few common reasons, that can cause the ‘Hours since’ condition in time trigger automations, to not execute as expected.

Issues due to ‘Hours since…’ and ‘IS’ combination in the condition section.
Incorrect upper or lower limits in the conditions section.
Infrastructure issues or application downtime during that timeframe, can cause the rule to not execute

This video will show you how to troubleshoot issues caused by these common mistakes through an example automation rule.

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