Скачать или смотреть Conflict Resolution: How to get reluctant people to cooperate?

At the 13 minute mark, I explain how to get reluctant people to change their behavior into a cooperative one. To get a full understanding of the process, listen to the examples too (min 0-13).

My videos are meant to help you on your way when dealing with difficult situations interacting with others. Gaining control over our own emotions is a big part of it, being able to focus on the issue at hand and adjust when needed also. Being soft on the people, clear on the process and hard on the issue. Working out issues takes time and effort but are worth it when you want to establish or remain a good relationship with the other person.

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