Скачать или смотреть Unlock the full power of a digital claims experience

As customers and carriers alike push for more digitalization, the size and scale of such a transformation makes further digitalization of claims experiences an ambitious task to undertake. From increasing internal stakeholder and user adoption to legacy systems, digital claims transformation is no picnic, and time is running out.

How can carriers transform their claims experiences to meet the needs of today’s digital consumers?

Hear from Amy Gilman (Claims Experience Specialist, Amerisure), Meliza Carrion (Director of User Experience, Amerisure), Dragana Iveljic (Auto Claims Resolution Manager, Branch Insurance), and Sreejesh Kumar (Insurance Technology Adoption Expert, Whatfix) as they explore the strategies and use-cases that provide the optimal path towards holistic digitalization of claims.

For this discussion, we’ll be focusing on the 3 key elements of people, process, and technology:

• People: A digital claims experience on the front-end means nothing without internal stakeholder on the back-end, so maximizing user adoption on your claims teams is vital to making any digital claims experience a complete success
• Process: From pain-point mapping for customers and stakeholders to harnessing real-time data and analytics, discover how to re-envision your claims processes for a digital marketplace
• Technology: Uncouple your core systems from your front-end experiences to ensure that you can continually improve your tech stack without disruption to customers in their times of need