What is iEngage - explainer video

Introduction to iEngage, the augmented intelligence platform that builds enterprise intelligence from unstructured interaction data.
iEngage.ai is an augmented intelligence platform, helping organizations transform their interactions into meaningful engagement across business functions. There is a deluge of data that enterprises store in the form of interactions that take place between people, or between people and machines. This information though stored is rarely put to any use. iEngage consolidates and sorts all this information from the content of communications to help you find answers, suggestions or add context to future interactions at scale. It is a passive API enabled platform that blends seamlessly into the Enterprise technology stack. It utilizes cutting edge Machine Intelligence (your own models or iEngage's open-source AI stack) to extract info, insight, and intelligence from interactions that flow through systems of engagement (chat, email, phone calls, etc) and make this available in the form of an API accessible enterprise knowledge graph that can power smarter, resilient automation.