The rise & fall of Chiltern Railways - A victim of their own success?

As a regular passenger on Chiltern Railways, living on the mainline, I thought I would discuss one of the most interesting passenger TOCs since privatisation and how Chiltern has gone from one of the best TOCs, to potentially (for some) one of the worst in only a matter of years.
This video in no way is meant to offend or have a go at the company or its staff members (who are absolutely lovely), it is just a video explaining the decline of Chiltern, and how the company is attempting to bounce back. Personally I still adore Chiltern and think they are a great company, but I know passengers who would say otherwise!
There may be a few grammatical errors or factual errors that I missed; just let me know below.
Any images that are not copyrighted acclaimed is either because they are free on public domain, or are taken by me.
I did fail to mention how Chiltern will operate EWR from OXF-MKC with cl197s but I thought this was slightly irrelevant as will not change the services on the mainline. Also I apologise for the audio mess during the 'Chapter two' intro. The song I used was copyrighted so had to edit it out using Youtube's software!

I hope you enjoy this new style of video I don't normally do, on a topic I feel very passionately about and a company I absolutely love!

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Any content featured in this video has been accredited to the correct author, where possible, with permission. However, I may sometimes mistakenly miscredit content, so please let me know if I have got credits wrong for authors of content featured in this video.

Any views mentioned in this video are of my opinion and my opinion only. I am impartial and will never be swayed by a company to not tell the truth, however will sometimes speak from my own viewpoint. I always attempt to use sources that are from sites that I personally trust; BBC, Sky News etc, and I will always attempt to portray the whole picture of the subject in my videos.

References:
Wikipedia (and accreditted sources)
BBC
The Guardian
Sky News
ITV News
Rail Gazette
Department For Transport
ORR
RMT
Project Mapping
The Telegraph
The Standard
My London

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