Скачать или смотреть The AI Tool Engineers Have Been Waiting For | Assist SX powered by SupportLogic

What if your support engineers didn’t have to rely on tribal knowledge to solve complex cases?

With SupportLogic Assist SX, that future is here.

In this clip, Chris Romrell, Global Head of Technical Support at NICE shares why Assist SX is the most exciting advancement in their support workflow—using AI to generate real-time case summaries and deliver step-by-step guidance to engineers instantly.

⚡ No more black books. No more guesswork. Just smarter, faster resolutions.

SupportLogic Assist SX empowers teams to:
✅ Generate real-time case summaries
✅ Surface relevant, actionable steps using AI
✅ Reduce time-to-resolution
✅ Eliminate dependency on scattered expertise
✅ Maximize the value of your existing knowledge

This is AI-powered support, designed to make your engineers more efficient—and your customers happier.

Discover how NICE is unlocking the full potential of Assist SX to streamline case resolution and elevate the customer experience.