Advancing Dispute Resolution By Understanding the Sources of Conflict

To successfully resolve a conflict or dispute, you must first understand its roots or sources, and then appropriately match a dispute resolution method. John Budd, Alex Colvin, and Dionne Pohler call this “managing conflict at its sources.” To diagnose the roots of a conflict, they’ve created a three-part typology of structural, cognitive, and psychogenic sources of conflict. This webinar discusses this framework for diagnosing a conflict and considers the connections between causes and conflict resolution methods. This can be useful for anyone involved in a dispute because an enduring resolution to the conflict requires interventions tailored to the particulars of that dispute. This is based on their published research: https://doi.org/10.1177/0019793919866817

This webinar presentation was sponsored by VLERA (the virtual chapter of the Labor and Employment Relations Association) and presented by John Budd on August 18, 2020. VLERA membership is available to all interested in workplace discussions. See https://lerachapter.org/vlera/