Скачать или смотреть Part III Episode 6 : AI-Driven Call Center Reports: What’s Being Generated?

"Hey folks! 👋 Ready to see how AI is changing the reporting game?

This episode dives straight into the smart reports your call center should be using—reports that don't just show numbers but give you answers.

Here’s what’s on the radar:
🔔 Proactive Alerts – Catch trends like rising complaints before they turn into backlogs.
📊 Anomaly Detection – Instantly spot unusual shifts in agent performance or CSAT.
🔎 Root Cause Analysis – Get to the ""why"" behind escalations and dropped metrics.
🎯 Agent Coaching Snapshots – Personalized feedback with real call examples to improve faster.

These AI-generated reports help teams move from reactive to strategic—no more guessing, just clear action.

👉 Up next: How tech stacks power better reporting across the board. Stay with us!"

Try Enthu.AI for Free: https://secure.enthu.ai/sneak-peek

Get in Touch: https://enthu.ai/request-demo/

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Hi everyone and welcome back!

0:03 Today, let’s talk about what AI is actually doing when it comes to reporting—and how it helps you work smarter, not harder.

0:10 Let’s start with Proactive Intelligence Reports.
These reports flag issues before they become problems. Tools like AWS SageMaker scan calls and chats in real-time and tell you, “Hey, 20% more customers are complaining about billing today”—before the tickets pile up.

0:26 Next, Anomaly & Performance Shift Detection.
AI compares historical performance with what’s happening now. Let’s say one agent’s handle time suddenly doubles or a team’s CSAT drops overnight, AI tools using algorithms like Isolation Forest instantly alert you, no need to dig through spreadsheets.

0:43 Then there’s Root Cause Insights.
Instead of just saying “calls are getting escalated,” AI tells you why. By pulling from CRM, QA scores, and call transcripts, it might find that product training was skipped for new agents—pinpointing the exact cause.

1:01 And finally, Agent Coaching Reports.
AI listens to every call, runs sentiment analysis, and tells you: “Catherine nails empathy but struggles with product clarity.”

1:13 Managers get a report tailored to each agent, with real call examples to coach from.
These reports mean less time crunching numbers, more time acting on insights.

1:23 Next episode, we’ll learn how contact centers use modern technology to improve their reports. Stay tuned!