55. How the People of Your Business Make or Break Your Coffee Shop

SUMMARY:


In this episode of The Coffee Experts Club Podcast, we dive deep into one of the most critical aspects of running a successful coffee shop: people management. Join us as Ben and Drew, seasoned coffee shop operators, share their experiences and strategies on how to build, train, and retain a stellar team that aligns with your company’s ethos and culture.


With a combined experience of managing over 20 locations and more than 150 employees, our guests provide a wealth of knowledge on the complexities of hiring the right talent, developing effective training programs, and fostering a positive work environment. They emphasize that while the right people can elevate your business, the wrong hires can be a costly mistake. 


Listeners will learn about the importance of structured training, the balance between experienced and inexperienced hires, and how to cultivate a workplace that attracts and retains enthusiastic employees. Whether you’re a coffee shop owner, manager, or aspiring entrepreneur, this episode offers valuable insights into mastering the art of people management in the coffee industry. Don’t miss it!


 


Minute by Minute:


0:00 Introduction and what people mean to your business


4:34 The hiring, onboarding and training process


15:24 The right experience level to target for your team


17:47 Interviews to determine energy


21:29 Do you really want all the people you manage to ascend?


26:47 How long do you wait before you cut somebody