Скачать или смотреть IT Service Catalog Taxonomy

In this video, Evergreen Systems’ Don Casson takes an in-depth look at his company’s IT service catalog framework. Evergreen Systems created a broad IT service catalog template after many of our clients requested a good, general IT service catalog.

How It Works
Don Casson describes our IT service catalog solution as “a complete solution built on best practices in a great visual work space at a very affordable price.” As you watch this video, you’ll see that’s exactly what it is.

Our service taxonomy is broad, starting with a list of shared services like legal and HR on the left-hand side. Two kinds of IT services are listed on the right: IT customer services and IT internal services. In many service catalogs, these two distinct types of IT services end up mixed together, which only causes confusion.

The IT service catalog taxonomy created by Evergreen Systems prevents the comingling of IT services. This model breaks IT customer services into eight categories. Each category is identified with language that even non-IT people will understand easily. Every category is further broken down into more specific topics and tasks that are related to the main category in some way.

Our IT service catalog solution also breaks down IT internal services into eight categories. Each of these categories breaks out into specific areas of interest and IT-centric functions.

Our IT service catalog framework is compatible with the popular service management tool, ServiceNow. Our application can easily export your company’s service taxonomy as a CSV file.

Getting started with our IT service catalog template is simple because we’ll pre-build 70-80 percent of it for you out of the box. To learn more about our IT service catalog taxonomy, contact Evergreen Systems today: http://www.evergreensys.com/contact-us