Скачать или смотреть Supercharge Your Customer Experience with Theresa Syer at Dealer Week

Theresa Syer will share her consultative work from the development of the online E-learning course including the 7 Key Emotional Motivators that can shift the tide emotionally for customers. She’ll also show you how to develop Key Emotional Drivers that will affect those Emotional Motivators and keep customers coming to you, working with you and ultimately buying from you.

Learning Objectives:
• Define the customers' emotional motivators, what drives them to buy
• Understand the consistent actions required to elicit a positive emotional response from your customer
• Identify Key Emotional Drivers that can shift the tide in your direction that are clear, easy to understand and include the actions necessary for all to implement
• Guide leadership on how to successfully introduce, implement & execute the Key Emotional Drivers with employees

This Pathway is made possible by Grow Boating and also qualifies as the Q4 course requirement for Certified Dealers participating in Continuous Certification.