How a TWIA Claim Works - Part 2

Recorded August 5, 2024, this policyholder webinar, How a TWIA Claim Works – Part 2, has information for TWIA policyholders who reported a claim for damage after a hurricane.

Covered topics include the TWIA claims process and details on possible claims decisions. This includes deductible questions and information, how to use your estimate as a tool and tips on how to best avoid delays in your claim, and the dispute process and deadlines for disagreements with claim decisions.
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00:00 Intro
2:36 Webinar Topics
3:40 Beryl Damage Report
5:14 How to Report a Claim
7:10 FAQs from the First Webinar
10:00 Spanish Introduction
10:33 Claims Timeline Review
11:17 Documentation Policyholder Should Provide
12:49 TWIA Claim Decision Notification
15:00 Acceptance of a Claim & Deductibles
17:40 ACV/RCV & Depreciation
19:14 TWIA’s Repair Estimate
22:07 The Claim Payment
26:03 Increased Cost of Construction & Material Upgrades
33:03 Disputing a Claim
41:59 Avoiding Fraud
46:20 Getting Repairs Certified by TDI
51:48 COAST Program
53:06 Closing & How to Stay in Touch