Скачать или смотреть Setting up for success with Zendesk WFM: Setting up and generating schedules

✅ Setting up for success with Zendesk WFM: Setting up and generating schedules
🔗 Getting started with Zendesk WFM: https://zdsk.co/4dMiDQR
🔗 Learn more about Zendesk WFM: https://zdsk.co/3BOq0tV

💡 Learn how to get set up for success with Zendesk WFM.

⚡️ In this session we dive deep into Locations, setting up shifts, generating schedules, and rotating shifts.

⏳ Timestamps:
00:00 - Intro
00:14 - What’s needed before you start scheduling
02:31 - Locations
04:13 - Shift logic: Automatic and Fixed shifts
05:08 - Automatic settings
08:20 - Fixed shift settings
10:02 - Automatic shift layouts
18:13 - Adding agents to shift templates
19:07 - Fixed shift settings
22:30 - Generating schedules - click Generate in the top right corner
26:44 - Generating shifts for specific agents or teams
29:24 - Workstream information panel
32:14 - Schedule editing options
33:21 - Rotating shifts

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