Скачать или смотреть CIA23EU: Dr. Christian Velten - Hoffmann La Roche

Name of the intervent: Mastering Customer Experience in Pharma: Applying Universal Methodologies for Success
Speaker: Dr. Christian Velten
Bullet points:
Leveraging omnichannel excellence to facilitate outstanding customer experiences
Adding the Voice of the Customer (VoC) to the market-strategic table
Applying enterprise-level metrics and analytics to understand customer expectations and align initiatives accordingly
Key principles and methodologies that apply across industries to enhance customer satisfaction and loyalty

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