Скачать или смотреть Reimagine Back Office Success: NiCE WFM with Inventory Insights and True to Interval (TTI)

Reimagine Back Office Success: NiCE WFM with Inventory Insights and True to Interval (TTI)

NiCE WFM automates the forecasting backlog and task expiration across both blended and dedicated operations with Inventory Insights. By integrating back office work item volume into long-range planning, WFM managers gain the visibility they need to determine whether staffing levels are sufficient to maintain a healthy, manageable backlog. NiCE WFM's True to Interval (TTI) technology accounts for both new and aging work items, giving planners the full picture when building schedules that balance productivity and service level targets.

With Inventory Insights and True to Interval, you can:
• Forecast and staff for complex, asynchronous workloads
• Accurately model work pacing and backlog dynamics
• Align scheduling with true operational demand — across every channel

Create a NiCE world where the back office is no longer a blind spot — it's a performance engine.

🔗 Learn more: https://get.nice.com/Digital-WFM-TTI
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