Exclusive Interview with General Manager of Hilton Kota Kinabalu Smital Shah Boultwood

On October 15, 2023, Smital Shah-Boultwood was appointed as the general manager of Hilton Kota Kinabalu.

Bringing with her a wealth of experience in hotel operations, Smital's appointment marks a significant milestone in further strengthening the hotel's foundation and ushering in a new era of excellence for the esteemed Hilton Group.

With over 21 years of dedicated service to Hilton, Smital's career has spanned across 7 countries and 14 hotels, including notable roles at DoubleTree by Hilton Kuala Lumpur and Hilton Garden Inn Kuala Lumpur.

Let's delve into Smital’s pivotal role, where she oversees all aspects of hotel operations, including marketing strategies, administrative functions, guest services, and ensuring unparalleled guest satisfaction.

TIMESTAMP
00:00 - Introduction
01:05 - Question 1 : About Yourself ~ Smital Shah Boultwood
02:18 - Question 2 : Moving to Kota Kinabalu
03:36 - Question 3 : Unique features of Hilton Kota Kinabalu
05:00 - Question 4 : Upholding Hilton Kota Kinabalu's reputation

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Visit https://www.hilton.com/en/hotels/bkik... for more information.

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Acknowledgement and credit for video footages and song
Video:
Sabah Tourism Board
SCM Southern Corridor Malaysia
Hilton Group
Hilton Kota Kinabalu

Song:
Laufey’s newest song “Goddess” Live | Hilton Connecting Room Concerts