Shopify Customer Support Automation Based on Order Value

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The n8n automation prioritizes customer support emails based on how much each customer has purchased. It works by checking the incoming support email against the customer database.

If it matches a customer, the automation retrieves that customer's details and order history using APIs.
The n8n automation then calculates the total value of the customer's orders.

Customers who have purchased over a certain threshold, like $100 in this example, are flagged as VIP customers. The automation generates different responses based on whether the customer is considered a VIP or a regular customer. VIPs receive higher priority, with faster promised response times.

After categorizing the customer, the n8n automation sends a confirmation email to the customer with their support ticket number. It also creates a support ticket in Notion with key details like customer name, email, lifetime value (LTV), and the customer's query. Finally, it posts a notification in the company's Slack channel to alert the team.

This demonstrates how n8n can be used to build a sophisticated, multi-step automation to efficiently handle customer support, tailoring the experience based on customer value. The creator offers to help viewers build custom n8n automations for their own needs.

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