Скачать или смотреть Partner Perspective: How Logic Technology Consulting Group Delivers Real-Time Service with Thread

Josh Weiss from Logic Technology Consulting Group (TCG) joins Amanda from Thread to talk about what it’s like being one of Thread’s earliest MSP partners — all the way back to the ChatGenie days. Josh originally found Thread because he wanted a simple way to get ConnectWise tickets into Slack so he could see tickets, get notified, and even make quick updates without jumping between tools.

What started as “I just want chats in Teams/Slack” turned into a core part of his service experience. His clients got used to getting real-time replies from a technician — not a portal, not an email thread, but actual live support in the tools they already use. So when Josh sold his MSP and merged into Logic DCG, keeping Thread was a must-have to protect the client experience they’d built. Three years after the merger, they’ve only lost one client.

In this Partner Perspective session, Josh talks about:

Why MSPs can’t afford to feel “behind” their own customers when it comes to modern tool
How chat became a competitive advantage during a merge
What it’s like working directly with the Thread team as the product has grown from 2 people to a full platform
and how clients notice when service feels modern, fast, and easy

If you’re an MSP that still lives mostly in PSA + email, this is a great example of how chat-first service (plus a vendor that actually keeps shipping) can help you retain customers and look way more modern to them.