(4/7) Salesforce Admin Exam: Service & Support Applications

Welcome to our comprehensive guide to the Service & Support Applications section of the Salesforce Admin Exam! If you're aiming to become a certified Salesforce Administrator or simply looking to enhance your skills, this video is an essential resource for you.

Let's talk through this portion of the Salesforce Admin Exam, providing you with step-by-step instructions and demos on how to set up support processes, case assignment rules, case escalation rules, and how cases can be created. Whether you're a beginner starting your Salesforce journey or an experienced professional aiming to refresh your knowledge, this video has got you covered.

We will walk you through each topic, ensuring you have a solid understanding of the key concepts, best practices, and configuration techniques required to excel in the exam.

⏱️⏱️Time Stamps⏱️⏱️
00:00 - Intro
00:18 - Bullet #1: Case Management, Case Assignment Rules, Queues
11:59 - Bullet #2: Support Process, Email-to-Case, Auto-Response Rules, Case Escalation Rules
26:37 - Conclusion

7-Part Series to Admin Exam:    • Salesforce Admin Certification Guides  
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Focus on Force Admin Study Guide: https://focusonforce.com/administrato...
Exam Guide: https://trailhead.salesforce.com/help...
Trailmix: https://trailhead.salesforce.com/user...
Service Cloud for Lightning Experience: https://trailhead.salesforce.com/cont...
Case Escalation: https://trailhead.salesforce.com/cont...
Support Processes: https://trailhead.salesforce.com/cont...