Citizen's Charter - Definition, Objectives, Significance | Governance | UPSC Prelims & Mains 2022-23

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In this live online Session, you will learn all about 'Citizen's Charter' which is relevant for the UPSC Prelims and Mains under the subject Governance. Understand the basic concepts for your UPSC Exam 2023 preparation with our Knowledge Series.

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The Citizen’s Charter is a voluntary and written document that spells out the service provider’s efforts taken to focus on their commitment towards fulfilling the needs of the citizens/customers.

Watch this lecture to understand the Citizen’s Charter, its Definition, Objectives, Significance and much more.

In this video, you will learn:
1. Citizen's Charter (00:00)
2. Definition of Citizen Charter (1:42)
3. Basic Principles (5:43)
4. Beginning of CC (7:02)
5. Elements of Indian CC Programme (9:02)
6. CC of Dept. of Higher Education (10:23)
7. Problems in Indian Charter programme (14:41)
8. 2nd ARC Recommendations (22:56)
9. Other Suggestions (25:27)

Some other key aspects are also discussed in the session, such as the Panchayat Charter, important questions on the Citizen's Charter for UPSC, the Citizen Charter Act, etc.

A Citizen’s Charter is a declaration of commitment of an organization towards its clients in terms of qualitative & temporal entitlements.

The basic objective of the Citizen’s Charter is to empower the citizen in relation to public service delivery.

The Citizen’s Charter was first adopted at the Conference of Chief Ministers of various States and Union Territories in May 1997. The task of coordination, formulation, and operationalization of citizen’s charters is done by the Department of Administrative Reforms and Public Grievances (DARPG).
Citizen’s Charter still doesn’t have any legal backing – so not legally enforceable.

Problems in the Indian Charter Programme
- Lack of incentivization either at the individual level or the organization level.
- In many departments, the charter exercise got delayed as existing brochures & manuals were taken to be Citizen Charter (CC).
- The needs of senior citizens, the disabled & other such categories have not been taken into account in CC.

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