Bright Pattern AI - Transcription (Real-Time and Async)

Transcription is the process of converting speech into text, whether it’s from live interactions or recorded calls. But it’s more than just capturing words—it’s about transforming conversations into actionable insights that drive business success.

In this video, we’ll explore how transcription enhances customer service, ensures compliance, powers AI, and supports agent training. Learn how transcription serves as the foundation for numerous applications that help you uncover opportunities hidden in every interaction.

Historical Transcription: Turn your archives into a searchable knowledge base, identify trends, understand customer needs, and make strategic decisions with clarity.
Real-Time Transcription: Automatically capture critical points during live calls, ensuring your agents stay focused on delivering exceptional service and creating a seamless customer experience.