Episode #21 with Sharon Keegan ( Head of Dynamics 365 Business Central @ mhance)

Watch this incredible interview with Sharon Keegan, Head of Business Central at mhance, who has been a powerhouse in the ERP space since the '90s! With 27 years of experience, Sharon has seen it all—from working with GP before moving to Business Central after GP’s retirement, to managing the delivery of Business Central at mhance, especially in the NFP sector across Ireland and the UK.

Sharon shared how the SaaS platform's flexibility allows users to access ERP applications from anywhere, and how seamless the integration is between Business Central and Power Platform, including using Power Apps for external system integrations. We also delved into how Copilot and AI can simplify complex processes by explaining them in plain English, helping consultants with tasks like bank reconciliations, meeting summaries, and more.

A huge takeaway? Don’t be afraid to push yourself, talk to others, and embrace challenges—failure is just a step towards success. Sharon emphasized the importance of certifications, staying updated with release notes, and cross-skilling to stay ahead in this dynamic field. She shared her experiences from a partner meeting in Denmark, highlighting the open and friendly nature of the community, where everyone is eager to help.

Whether you're just starting out or are a seasoned consultant, Sharon’s advice is gold: the best consultants often come from business backgrounds, and if you can map out a process on paper, you can implement it in any system. Age is just a number—never too old or too young to learn. Build strong relationships with your customers, and the sky’s the limit.

Catch all these insights and more in our full conversation. Don’t miss it!