Expert Panel: Fighting Returns Fraud & Boosting Revenue in Reverse Logistics

Want to know how top industry leaders are combating returns fraud and unlocking new revenue streams through reverse logistics? This expert panel discussion dives deep into cutting-edge strategies shaping the future of ecommerce returns.

🎙️ What You'll Learn
How to reduce returns fraud and enhance sustainability in ecommerce logistics.
The role of AI, automation, and data analytics in optimizing reverse logistics processes.
Innovative approaches to reclaiming revenue through resale programs and circular commerce.

📌 Episode Highlights
00:00 Introdution
06:00 Gayle Tait on the hidden revenue potential of resale programs.
00:12:00 Ninaad Acharya discusses the complexity of reverse logistics and the need for innovation.
00:32:00 Jonathan Poma addresses the growing threat of returns fraud in ecommerce.
00:41:00 Julian Mitchell explores the true costs behind offering "free" returns.

💡 Why Watch?
This episode is a must-watch for professionals looking to optimize their returns process, reduce costs, and increase sustainability. Learn how the latest innovations in AI and automation are transforming reverse logistics while uncovering practical strategies to combat fraud and unlock revenue potential from returned products.

📢 Key Quotes

“Recommerce captures new customers by reselling returned items at a lower price, adding value for brands.” – Gayle Tait
"Returns fraud and abuse is a hundred-billion-dollar problem in the US." – Jonathan Poma
"Brands need more data to detect and prevent fraud at every level." – Kyle Bertin

👥 Connect with Our Guests
Amena Ali (Optoro):   / amenaali  
Jonathan Poma (Loop):   / pomajp  
Gayle Tait (Trove):   / gayle-tait-942b8619  
Kyle Bertin (Two Boxes):   / kylebertin  
Julian Mitchell (G2 Reverse Logistics):   / jbm31  

📢 Join the Conversation!
What challenges are you facing in managing returns and reverse logistics? How do you see AI and automation playing a role in your business? 🤔Share your thoughts in the comments below – we’d love to hear your perspective! Don’t forget to subscribe for more insights from industry leaders. Use #eComLogisticsPodcast to join the conversation!