Скачать или смотреть What it feels like to be a hardware store manager (EXTENDED)

0:00 More than a manager
0:37 Raised by military people and nuns
1:44 Getting the job
4:19 Customer stories
8:42 Let me talk to a guy
9:14 Lending a friendly ear
11:20 The happy department
11:59 Teammates
12:48 A busy mother
13:54 Retirement

Rose Rustman has been the manager at Arrow Hardware and Paint in St. Peter, Minnesota, for 30 years. She has become a community observer and leader in the town of 11,000. This is her Brief But Spectacular take on helping people as a hardware store clerk.

(This episode was first published in 2023)

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Brief But Spectacular is an Emmy-nominated interview series that airs weekly on PBS NewsHour. These short-form episodes present an in-depth look at a variety of compelling guests and ideas. Since 2015, the series has profiled over 300 subjects on a variety of topics, such as the healthcare crisis, immigration, mass incarceration, systemic racism, and mental illness.

These powerful narratives put personal faces on complex issues and provide a window into the human condition. The intention of the series is to elicit empathy from the viewer by presenting original voices on universal subjects and inviting the audience to walk in someone else’s shoes.

Learn more about the team behind these amazing interviews: https://www.secondpeninsula.com/work/...

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