What is Employee Experience? | Jacob Morgan

Many organizations use employee engagement and employee experience interchangeably. But that’s wrong!

Employee engagement is the short-term cosmetic changes organizations make to improve how they work.

Unfortunately, these things make the organization look better but have little impact on how it actually performs.

Employee experience, on the other hand, is the long-term redesign of the organization.

Employees help shape their experiences instead of simply having them designed by the organization.

Employee experience is the intersection of employee expectations, needs, and wants, and the organizational design of those expectations, needs, and wants.

#futureofwork #leadership #employeeengagement #employeeexperience

----------------------------------------------

Website:
http://www.thefutureorganization.com/

Twitter:
  / jacobm  

Facebook:
  / futuristjacob  

Instagram:
  / jacobmorgan8  

TikTok:
  / futuristjacob  

Newsletter
https://thefutureorganization.com/new...

Amazon Book Page:
https://www.amazon.com/Jacob-Morgan/e...

--------------------------------------------------

Jacob Morgan is a keynote speaker, best-selling author, and futurist. He explores how the world of work is changing, what the future of work is going to look like, and we need to do to prepare. To work with Jacob or have him speak at your event visit TheFutureOrganization.com