Скачать или смотреть ING Bank - Best Internal Large Contact Center, Best Social Media Department, Best CSR Campaign

We are super happy to continue our interview series with the stars behind some of the most acclaimed customer care teams in Romania. This week, we're featuring an exclusive conversation with ING Bank who set a benchmark in customer service excellence, clinching three prestigious awards on our 2023 edition: Best Internal Large Contact Center, Best Social Media Department (Banking) & Best CSR Campaign

🏆 We invited three remarkable representatives from @ING Bank's award-winning customer care team to share more about what makes their support unique in Romania. Ramona Micu, Larisa Tecșilă, and Florin Trandafir joined us as we discussed team motivation, customer engagement and service with heart. Ramona is a key player in ING’s top-rated contact center, Larisa strives for excellence in social media engagement, while Florin is a creative force behind impactful CSR initiatives.