Скачать или смотреть The role of empathy in technical writing SymfonyCon 2024

It’s easy to assume that our users are experts when writing documentation. But technical writing without diagrams, code examples, videos, screenshots and more can ostracise a large chunk of users who are simply searching for help when using your product. When writing technical documentation, empathy allows us to imagine ourselves as the reader: a junior developer who just started on the job, a sales manager who needs more information for a client deck, a member of the customer success team helping a client on a video call. When we’re able to understand that our docs form the foundation of knowledge for a wide range of users, we’re able to write in a manner that positively impacts all. We may be writing about logical concepts, but our approach can definitely benefit from a bit of heart. This talk will break down the vital role empathy plays in the process of writing technical documentation for users from all business backgrounds.