CombatCritic's WALL OF SHAME ... Leroy Merlin has ZERO Integrity

Here is a video detailing all of the problems I have had getting Leroy Merlin (Loule, Portugal) to honor the 5-year warranties on the €5,000+ awnings we purchased in May 2022 (over 2 years ago

1. We were defrauded by their installation contractor who justified the nearly €800 installation fee by telling me tat the job would take 2-3 days. In actuality, it took him less than 8 hours to install both awnings - an unheard of €100/hour labor charge here in Portugal.

2. One remote control has not worked properly from the very start, but Leroy Merlin refuses to replace the remote even though it is still under warranty. If there is a sudden wind storm we would not be able to close that awning before damage to the awning would occur.

3. The awnings do not close completely, exposing the awnings to inclement weather and possible damage.

4. The tubing that contains the electrical wiring has failed, falling from the brackets meant to retain them.

5. Leroy Merlin never apologized for the extremely rude treatment I received in the store when trying to arrange delivery. A female calling herself ‘manager’ and a female, supposedly in charge of delivery/logistics, by the name of Maria Biato were both extremely rude, condescending, and insulting because I couldn't speak Portuguese, along with many of their other customers. Their behavior was appalling. I know that we are in Portugal and should speak Portuguese when possible, I’m trying, but many expats have told me about how difficult it is for non-Portuguese speakers to navigate the Leroy Merlin website and deal with their employees in the store.