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Grand Design RV “Goodwill Gestures,” “Enhanced Upgrades,” and "Customer Satisfaction Campaign" Letters – Frame Failure Excuses Uncovered


When RV frames fail, owners expect accountability—not clever wording. Yet Grand Design has rolled out terms like “Goodwill Gesture” and “Enhanced Upgrade” that sound generous but often shift responsibility away from structural defects. Now, they’ve added another layer: Customer Satisfaction Campaign letters.
What’s the catch? These letters are being used as a strategic alternative to a full NHTSA recall, allowing Grand Design to address issues quietly without triggering the formal recall process. While this may protect the brand image, it leaves owners questioning whether safety and transparency are being compromised.

If you own—or plan to buy—a Grand Design RV, this is a must-watch. Transparency matters. Protect your investment. Don’t fall for marketing spin disguised as goodwill.
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