How To Fix Troubleshoot Laptop Computer Key, Keys, or Keyboard Not Working

If your keyboard or any of its keys do not seem to be working, this video will help you troubleshoot why, and learn how to fix it. If your key 'FEELS' like its working fine and you want to try the system fixes, you can jump to 3:59 where that part starts. If, after all these steps, you cannot fix your issue, and reseating the keyboard didnt work, consider replacing your keyboard. Check out the FAQ's and Related Video Links below !!

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FAQ's
Q: My keyboard is not working enough to follow these steps. What can I do?
A: If your keyboard is not working enough to follow these steps, then try using an external keyboard. They will usually plug into a USB port and should allow you to perform these troubleshooting steps. You can also try reseating the keyboard ribbon cable to see if that helps.

Q: My Key Cap will not click down in place correctly. Whats wrong?
A: If the key assembly is not installing correctly, its either due to a component being damaged and needing to be replaced or a component not being orientated correctly. I would disassemble the key as seen here in this video and inspect for damage. If there is no damage, install the key. If there is damage, replace the key. Would you like help locating a key? If so, what is the brand and model for your computer?

Q: The Retainer Clip / Hinge Clip is not staying down on the Keyboard.
A: The retainer clip should be attaching to both the key cap and to the keyboard. If its not attaching to the keyboard correctly its because the keyboard pins are bent out of place, the retainer clip is damaged, or the retainer clip is not orientated correctly. If you cant figure it out by just looking at the clip with is hard to do sometimes, remove another key cap and compare the correctly installed retainer clip to yours.

Q: The Hinge Clips came off with the Key Cap. What do I do?
A: Because they key can usually not be reinstalled with the Retainer Clip and the Key Cap still attached to each other, you would have to separate them as seen here, using a small flat pry tool.

Q: Where can I purchase replacement keys?
A: If any component of the key assembly is broken, it would have to be replaced. I usually get my keys on Ebay or www.replacementlaptopkeys.com. If you cannot find a loose key for sale, you may have to purchase a keyboard and take a key from there.

Q: I have a Key or Keys that are not working. Will this fix them?
A: This video is a tutorial on how to replace a key. If your keys are not working but are not mechanically broken, troubleshoot them as seen here;    • How To Fix Troubleshoot Laptop Comput...  .

Q: The hinge clip came apart into two pieces. How can I reassemble?
A: They fit together with a small plastic pin on the left and right of the inner clip. These fit into holes on the outer clip. To see exactly how the inner clip sits in the outer clip, remove another key cap and copy the clip under it.

Q: The rubber spring came off. How do I reattach it?
A: There isn't really a good way to reattach those. They are not meant to be replaced. Best advice is try to use a small amount of glue. If that does not work, you may have to replace the keyboard.

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