Customer Service Automation Through RPA - UiPath and JD Edwards

Описание к видео Customer Service Automation Through RPA - UiPath and JD Edwards

Customer service in general often gets a bad reputation. JD Edwards users with frequent requests currently correspond through manual email exchange with a representative, which of course takes much more time than desired.

What if robotic process automation could alleviate that strain, and eliminate the middle man for more routine requests? Further, what if this process didn't even involve picking up the phone, as is the case for many "automated" systems. Using UiPath technology, our JD Edwards consultants are turning 20 minute requests into 15 second email responses through RPA.

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