Copilot for Dynamics 365 Customer Service |

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In this video, we look at Copilot for Dynamics 365 Customer Service. We will go through the setup and a demo of how Copilot can help agents resolve customer interactions quickly.

0:00 Intro
0:32 Intro to Copilot
3:30 Customer Service admin center setup
12:06 Demo in Customer Service workspace
12:25 Agent Experience Profiles
14:16 Timeline summary
19:07 Write email
26:23 Live chat demo
30:42 Weather
31:45 Wikipedia
33:21 Live chat summary

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