Most of the sellers on Amazon offer manufacturer warranties such as 1 year, 2 years or more. Obviously you can always return or exchange defective products within the 1-month or other specified return window. But do these sellers actually honor their warranties beyond the 1-month return period? Based on our personal experiences, these are hits and misses, some do some don't. But what HiSEEu. You might be pleasantly surprised. Watch this video to find out. Here are the #ᴬᴰlinks to newer systems similar to what we purchased 4 years ago:
1. https://amzn.to/45AJjjK | 【Expandable 8CH,2K】 Hiseeu 3MP WiFi Security Camera System Outdoor/Indoor,4pcs Pan 180°View Cameras,2-Way Audio,WiFi 8CH 5MP NVR System, Night Vision, Home WiFi Surveillance Cameras,1TB Hard Drive
2. https://amzn.to/45m2oGS | [Person Vehicle Detection] Hiseeu 4K PoE Security Camera System,8 Ports 16CH PoE NVR with 4Pcs 5MP IP Security Camera for Outdoor, Waterproof,Smart Detection/Playback,1TB HDD,Home Surveillance Kits
3. https://amzn.to/3E72BSr | SOVMIKU Wireless Security Camera System【2K Human Detection】PTZ Pan/Tilt 3MP Outdoor Camera,360° View, Auto Tracking, 2 Way Audio, Color Night Vision, Siren Alarm 8Ch Expandable, Alexa,24/7 Record, 2.4G WiFi
Or Click on Amazon link here and search for what you need: https://amzn.to/3xIOsqg
So here's the background. We purchased the 8-channel camera & NVR system in August of 2019. There was no product issues or defects since them except a defective power supply adapter which they replaced during the Amazon 30-day return window, which was no biggies, since all sellers will have to honor it, otherwise buyers will just return the product for a refund.
About 7 months after we purchased the system, one of our cameras malfunctioned. After a lengthy self-diagnosis by moving the defective camera around and switching it with other working cameras, we concluded that the camera was in fact defective.
Watch this video to find more: • Hiseeu 8Ch NVR: A Comeback Review 6 M... (Hiseeu 8Ch NVR: A Comeback Review 6 Months Later | How Well Has The Camera System Performed Thus Far)
So we sent email to HiSEEu product & technical support for a warranty replacement. This was in April 2020, during the height of Covid-19 Coronavirus pandemic. There was no response for days, so we sent several more emails to a bunch of people at Amazon Hiseeu such Johnny, Alex, Saul, Cindy, Love, and even sent to overseas in China. No one responded.
So we sent an email (using an anonymous email address) to Sales Department at Hiseeu to inquire about the discount. They responded within the hour.
Finally someone at Hiseeu did respond to our email and sent us the replacement camera right away.
Understandably during the height of the pandemic everything was crazy, but we do hope however that now we've adjusting to living in the pandemic world, that the customer service, technical and product support at Hiseeu is back to normal.
In short, the answer to the question, does Hiseeu seller on Amazon honor its 1-year warranty, the answer is a resounding yes.
Before purchasing Hiseeu system, we also researched other comparable products and brands such as SimpliCam, Lorex, Ring, Wyze Cam, Arlo, Nest, Blink, Swan, Eufy, Zmodo, Ecobe, PoE systems and more. But Hiseeu systems are the most affordable and the best bang for the bucks.
This video is part of the series on Home Security & Video Surveillance System. We've uploaded over 20 videos to our youtube channel in order to help other owners, especially that of Hiseeu who might have software, hardware or technical issues, or just want to know more about the system.
Here's the playlist should you be interested in watching them: https://www.youtube.com/watch?v=sL97s... (#Hiseeu_Wireless_Security_Camera)
This video is presented to you by Aiman-Imran Anuar. Please watch more of #Product_Reviews_By_Aiman videos, #HomeSecurity&VideoSurveillanceSystem on #EyeOnAiman Youtube Channel & Facebook Page. Thanks for watching.
NOTE: This video is NOT sponsored. Some product links are affiliate links which means if you buy something we'll receive a small commission. As an Amazon Associate I earn from qualifying purchases.
Recording Date: September 7, 2020
Video URL: • Does Hiseeu Honor Its One-Year Manufa...
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