Workforce Optimization for ITSM | Coaching with Learning

This video provides an overview of the Coaching with Learning application in Workforce Optimization for ITSM.

This video covers:
00:00 Intro
00:07 What is Coaching with Learning?
01:02 What are courses?
01:34 What are course catalogs?
02:07 What are learning paths?
03:43 What are learning tasks?
04:00 What are learning libraries?

This video was recorded in the Tokyo release.

Role required: sn_coaching.coach

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For more information on Workforce Optimization for ITSM Coaching with Learning see:

ServiceNow product documentation:

Training your agents using Coaching with Learning: https://www.servicenow.com/docs/bundl...

ServiceNow Training and Certification:
http://www.servicenow.com/services/tr...

ServiceNow Community:
https://community.servicenow.com/comm...

ServiceNow TechBytes Podcast:
https://community.servicenow.com/comm...

For general information about ServiceNow, visit: http://www.servicenow.com/