Скачать или смотреть Louise Downe | Designing Public Services: A different approach

The public sector works differently. First, public services are usually a monopoly. Second, in the public sector there is no or little money available. Third, it is not about big bang innovations, but more about fixing things. Hence, a lot of our service design methodologies do not easily translate to the public sector. In her key talk Louise will share what it means to design public services and why this is different from the private sector.

Filmed at the Service Experience Camp 15
Berlin - 13.11.2015

Speaker:
Louise Downe
Director of Design, Government Digital Service

Filmed and Edited by:
Vladimir Georgiev
Merja Hannikainen
Joseph Murphy

The ‘Service Experience Camp’ is organised by a team of five Berlin-based service design practitioners who share the common belief that collaborative tools and design processes can be used to cause change for the better - Service Design Berlin (www.servicedesignberlin.de).

www.serviceexperiencecamp.de