Скачать или смотреть Level AI Virtual Summit 2025 Keynote | Ashish Nagar, Co-Founder & CEO, Level AI

Level AI CEO Ashish Nagar shares his roadmap for the future of customer experience at Level AI's Virtual Summit 2025.

The Core Problem
Your chatbot runs on one system. Your human agents use different tools. Your quality management sees only part of the picture. These systems don't talk to each other, so you're building data silos instead of getting real insights.

The AI-Human Balance
The goal isn't AI replacing humans. It's creating systems where they actually learn from each other. Where one quality system reviews all interactions. Where coaching works for both agents and bots. Where insights come from the complete customer journey, not fragments.

Why One Platform Matters
Even great point solutions create problems when they don't connect. Level AI built virtual agents, quality automation, customer insights, and agent support in one system. Everything feeds back into everything else, so the whole platform gets smarter over time.

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