Скачать или смотреть ITIL® 4 Specialist: Drive Stakeholder Value | ITIL® 4 DSV eLearning | What Is ITIL® 4 DSV?

The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4, and participants need to pass the related certification exam for working towards the Managing Professional (MP) designation. The ITIL® 4 Specialist: Drive Stakeholder module provides guidance on establishing, maintaining, and developing effective service relationships at appropriate levels. It guides the organizations on a service journey in their service provider and consumer roles, supporting effective interaction and communication.

Learning Objectives
The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification:
Understand how customer journeys are designed
Know how to target markets and stakeholders, foster stakeholder relationships and shape demand and define service offerings
-Know how to act together to ensure continual value co-creation (service consumption/provisioning)

Course Audience
The ITIL ® 4 Specialist: Drive Stakeholder Value course is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.

Professionals with the following job titles are expected to benefit from this module:
Business Relationship Manager, Account Manager; Service Delivery Manager, Service Level Manager, Enterprise Architect, Solution Architect, Business Architect, Business Analyst, Project Manager, Demand Manager, Portfolio Manager, Supplier Relationship Manager, Vendor Manager, Contract Manager, UX Designer, Consultants
Product Owners, Marketing Manager; Knowledge Manager; Customer Service Support; Cyber Security Manager

Course Materials
The ITIL® 4 Specialist: Drive Stakeholder Value Learning course includes the following course components:
eLearning Videos
Course Book
Pre-course Reading
Post-course Reading
Practice Questions

Prerequisites
For taking the ITIL® 4 Specialist: Drive Stakeholder Valuecourse, you must have passed the ITIL® 4 Foundation examination.

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