How to Answer: "Tell me about a time when you had to deny a customer's request" in an Interview

Have you ever been asked about "saying no to a customer" or "denying a customer's request" in an interview?

Here's some advice on how to ace that question! 🔥

The trick with this question is to balance your obligations to the customer and your business. Keep the following in mind:

📍 You want to show how you can be empathic and professional in communications with the customer.

📍 Highlight your creativity when it comes to problem solving - you never want to just say “no” to a customer – you want to listen to them, work with them and offer other solutions that can meet their needs….while at the same time being clear and firm regarding whatever guardrails you need to set.


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