German train chaos: your rights as a passenger

The German rail network isn't running as smoothly as we would all like, so delays and cancellations are a problem. So here's some advice on what you can do and what your rights are if your train is late or cancelled.

Contrary to what I said in the video, you cannot easily claim a refund for a delay if you don't have a Deutsche Bahn account; but you can download, fill in and print out a claim form to send by post. If you have a DB account, you can of course claim your refund directly online, but you will need to use the German site or the Navigator app.

Information, links and claim form in German: https://www.bahn.de/service/buchung/f...

Information and claim form in English: https://www.bahn.com/en/booking-infor...


Chapters:
00:00 About this video
01:02 Train and ticket types
01:59 Missed connection
03:04 Delayed, cancelled, stranded
04:18 Refunds


Music:
"Style Funk" and "Hot Swing"
by Kevin MacLeod https://incompetech.com/
Creative Commons Attribution licence

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