How to Build a Help Service Desk (Ticket System)

Do you need a: Help Desk Application, Service Desk System, Trouble Ticket app, or Ticketing Software? Using Power Apps, we will be building a complete ticketing system from the beginning. A help desk, service desk, ticket system can be used in any organization for all kinds of purposes, even outside of an IT department. Think of any need for tasks or even projects to come in, assigned to someone, be tracked, transferred, communicated, and to oversee all of the work. We won't be using an old Power Apps template that Microsoft provides. We'll be building our own system. I will be helping you build one as you follow me step-by-step.

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Let's build this Power Apps Service Desk!
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0:00:00 Introduction to Interactive Course
0:02:00 Viewer Interaction and Comments
0:04:23 Live Stream Applications
0:06:53 Building an Application from Scratch
0:08:50 Gathering Requirements
0:11:08 Course Schedule and Interaction
0:13:38 Preparing for Course Activities
0:18:30 Offering Free vs. Paid Course
0:20:32 Preventing Unauthorized App Creation
0:23:46 Engagement with Viewers
0:26:03 Software Development Life Cycle
0:28:02 Avoiding Power Apps Disaster
0:30:00 Sample Contract and Insider's Group
0:34:34 Licensing and Data Sources
0:37:06 Challenges with Power Apps and Data Limitations
0:39:09 Iterative Project Processes
0:41:26 Creating a Smaller Training Program
0:44:36 Portfolio and Job Interviews (Continued)
0:47:09 Help Desk Service Application
0:49:11 Building the Application
0:51:37 Use Cases and External User Interaction
0:54:12 Data and Requirements Gathering
0:56:18 Handling Requests and Prioritization
0:59:46 External User Interaction
1:01:44 Ticket Prioritization and Communication
1:05:56 Custom App Development
1:09:31 User Base and Application Scope
1:21:09 Project Planning and Deadlines
1:23:30 Choosing the Development Environment
1:25:32 Utilizing Solutions for Development
1:28:07 Power Apps within Microsoft Teams
1:30:20 Project Justification and System Assessment
1:40:04 Discussion on Areas and Requests
1:42:24 Management of Request Areas
1:44:22 Designing Screens for Managing Requests
1:47:19 Consideration of User Accounts and Permissions
1:49:50 Handling Notifications and Escalations
1:54:53 Importance of Documentation and Communication
2:00:00 Management of User Information and Permissions
2:02:54 Creating a New List in SharePoint
2:05:02 Defining Data Fields
2:08:43 Internal Comments and Visibility
2:10:43 Request Status and Area
2:13:40 Discussion on Database Design
2:16:00 Finalizing the Database Design
2:19:40 Connecting to Access Database
2:21:37 Challenges with Access Database Import
2:24:17 Connecting Access Database to SharePoint
2:28:19 Creating Application Shell
2:30:27 Customizing Application Theme
2:37:02 Adding a Splash Screen
2:39:25 Optimizing Layout and Shortcuts
2:41:31 Refining Screen Elements
2:44:15 Customizing Interface Elements
2:46:39 Adding Request Fields
2:50:10 Implementing Request Submission
2:53:17 Testing and User Feedback
2:55:48 Creating Success Screen
2:59:13 Finalizing Request Submission
3:01:35 App Initialization
3:03:36 Engagement Strategy

PowerApps IT Service Desk
Information Technology
PowerApp Service Desk
Power App IT Service Desk