How to compute Net Promoter Score (NPS) in Excel Pivot Table p1

Описание к видео How to compute Net Promoter Score (NPS) in Excel Pivot Table p1

This video will walk you through an easier and more flexible approach to calculating NPS in a Pivot Table.

In this video, we adopted the "recoded-average" method where Promoters are recoded as 100, Passives as 0 and Detractors as -100.

This allows us to get a single index column and compute the NPS effortlessly by calculating the average of the recoded values. This approach has gained attention for its flexibility and power for carrying out statistical test of differences to compare NPSs for subgroups.

Комментарии

Информация по комментариям в разработке