Quality Manager | The Role and The Responsabilities

The quality manager is a crucial figure in organizations. The quality manager must have an all-round view of products, services, international regulations, audits, customers, etc.

In this video, I have tried to summarise all the aspects that a quality manager must cover.



✏️ Here is the transcript of the video

▶ The Role of the Quality Manager

As the name suggests, the role of a quality manager is to ensure that the products or services provided by an organization meet certain quality standards.

This includes everything from designing and implementing quality control systems to training employees on quality assurance best practices.



▶ Quality Manager and Quality System

One of the main responsibilities of a quality manager is to develop and maintain a quality management system.

This system outlines the procedures and processes that an organization uses to ensure that their products or services meet the standards set by the company and any regulatory bodies.

This includes creating and updating quality manual, procedures and instructions, and ensuring that they are being followed throughout the organization.



▶ Quality Manager and Audit

Another important role of the quality manager is to conduct internal audits.

These audits are used to identify any areas of the organization where quality standards are not being met, and then develop and implement corrective actions to address these issues.

The quality manager may also be responsible for conducting external audits, such as those required by regulatory bodies or customers.



▶ Quality Manager and Customers

In addition to these responsibilities, the quality manager may also be involved in customer complaints and non-conformance investigations.

This includes working with the customer to understand their concerns and then taking appropriate actions to address the issue and prevent it from happening again.



▶ Quality Manager and Regulations

Quality managers must also be aware of the latest industry standards and regulations, and ensure that the organization is in compliance with them.

They should also be familiar with the latest tools and techniques used in quality management, and be able to implement them effectively within the organization.

The role of a quality manager is critical to the success of any organization.

By ensuring that products and services meet quality standards, they help to improve customer satisfaction, increase efficiency, and reduce costs.



▶ Conclusions

So, if you're looking for a challenging and rewarding career that has a real impact on the success of an organization, then a career in quality management might be the right fit for you.

Thank you for watching and I hope you learned something new about the role of the quality manager today.



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