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Take a closer look at how dealerships can improve data security while accelerating the sales process in this episode of In The Shop featuring Botdoc. Paul Croshaw, EVP of Global Automotive Sales at Botdoc, explains how the platform helps dealers move away from risky, inefficient methods of sharing customer information and toward secure, customer-friendly digital workflows built for today’s automotive environment.

Paul walks through how Botdoc simplifies document collection, identity verification, and information transfer across sales and finance—cutting down on manual entry, reducing delays, and creating a smoother experience for both customers and dealership teams. He also shares why protecting customer data has become a key trust-builder and competitive advantage as regulatory oversight increases and buyers demand faster, more transparent transactions.

Botdoc is a trusted vendor available through The Shop by FordDirect marketplace, giving Ford and Lincoln retailers access to solutions that help them operate more efficiently, safeguard customer information, and stand out in a crowded market. Watch the full conversation to learn how Botdoc is helping dealers create faster deals, stronger trust, and better overall experiences.

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