Скачать или смотреть Mastering Predictive Dialer Campaigns: A Step-by-Step Guide for Call Center Agents

In this video, we walk you through each step an agent takes when assigned to a MightyCall Predictive Dialer Campaign. From logging in and setting availability to handling calls and reporting call outcomes.

Key Steps:
✅ Logging in & Availability – Agents sign in to MightyCall and set their status to “Available” to receive campaign calls.
✅ Receiving Calls – Calls are distributed automatically, and agents only receive calls that have already been answered.
✅ Call Handling – Agents can transfer calls, add participants, and open a dial pad.
✅ Real-time Status Updates – Notify supervisors of status changes during a call for better tracking and support.
✅ After-Call Actions – Select call outcomes, add contacts to the internal Do Not Call list, or leave detailed notes.
✅ Customizable Settings – Supervisors can adjust time limits, wrap-up durations, and call dispositions for each campaign.

By following these steps, agents can improve their workflow and customer interactions. Show this video to your call center agents to ensure they are fully prepared for a Predictive Dialer campaign.
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00:00 - Log in and set the status to available
00:27 - How to answer a Predictive Dialer call request
01:21 - What an agent can do during the call: transfer, add participants, etc
01:36 - Selecting a status during the call
01:54 - After-call activities: call outcomes, do-not-call list, saving a contact, call notes
02:59 - Customizing Predictive Dialer campaign
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