Скачать или смотреть Webinar: Three Trends Driving The Programmable Contact Center

Historically, contact centers have been served by a combination of proprietary hardware and numerous disparate software applications. The result? A brittle architecture impeding agile development, innovation and incurring high maintenance costs. The advent of Contact Center as a Service (CCaaS) has removed some of this pain but in a cookie-cutter way which limits functionality, customization and ultimately results. A Programmable Contact Center allows enterprises to uniquely tailor contact center capabilities to better serve customers, agents, and management teams.

In today’s contact center climate, it is imperative to stay ahead of customers’ ever changing expectations. With Twilio Flex’s programmability, you have complete control of every channel, interface, routing, workflow, etc. There are endless possibilities when it comes to creating a contact center as unique as your business.

Join us for an hour-long session where Twilio experts share how an agile approach enabled by a contact center platform with comprehensive APIs can deliver customized capabilities to reduce cost, increase customer satisfaction scores (CSAT), and boost agent productivity. Benefiting from fast delivery and rapid time to benefit, programmable technologies reduce risk and lead to better outcomes.