Скачать или смотреть Free 3 Professional Certification Course On Customer Service Foundations By LinkedIn Learning

Free 3 Professional Certification Course On Customer Service Foundations By LinkedIn Learning

Link-   / keep-your-customers-happy  


Do your customers feel valued? When they do, they keep coming back. When they don't, your business suffers. In this course, writer and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He also shares ways to find out what your customers really think about your service, and use their feedback to improve.
Learning objectives
Explore how you can use customer surveys to build rapport.
Name three ways you can use active listening to serve your customers more effectively.
Identify the different types of needs that must be addressed in order to solve problems.
Explain the benefits of taking ownership of a problem.
Define “preemptive acknowledgment” and recognize its impact on customer service.
List three types of attitude anchors and explain their differences.
Skills covered
Exceeding Customer ExpectationsCustomer Service