Screen Flow: Assign a Case to a Queue

Описание к видео Screen Flow: Assign a Case to a Queue

ALL DATA (NAMES & CONTACT INFO) ARE FAKE AND ARE FOR DEMO PURPOSES ONLY. VA Links were grabbed from VA public website.

This demonstrates how we assigned cases generated using a screen flow to a queue, using a required field of picklist for Case Category that corresponds to the queue created to handle the cases depending on that category value.

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