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The Design Thinking Online Feedback System is a web-based application developed using PHP and MySQL that applies the principles of design thinking to create an intuitive, user-centered feedback management platform for educational institutions or organizations. This system enables students, employees, or users to provide feedback on courses, workshops, or services in a structured, digital, and data-driven manner. The platform encourages active participation and continuous improvement by collecting, analyzing, and presenting feedback results in real time.

The system follows the five stages of Design Thinking — Empathize, Define, Ideate, Prototype, and Test — in both its conceptual design and functionality. In the Empathize phase, user needs are identified through surveys and interaction design that ensures comfort and clarity while giving feedback. The Define phase translates user input into specific feedback categories such as teaching quality, content clarity, engagement, and support. During the Ideate and Prototype stages, the interface and data flow are designed for simplicity and accessibility, ensuring users can submit feedback easily through web forms. Finally, in the Test stage, the system collects real feedback from users to evaluate performance, usability, and effectiveness, leading to iterative improvements.

The Admin module manages departments, courses, faculty details, and feedback forms, and can generate analytical reports based on collected data. The User (Student/Participant) module allows individuals to log in securely and provide ratings or comments on predefined criteria. The Feedback Analysis module compiles responses, calculates averages, and visually represents results using charts and graphs to help decision-makers identify strengths and areas for improvement.

Overall, the Design Thinking Online Feedback System enhances the feedback process by emphasizing empathy, simplicity, and iterative refinement. It replaces manual feedback collection with a dynamic, automated system that saves time, ensures data accuracy, and promotes continuous learning and improvement through human-centered design.