Small Businesses Must Focus On Customer Experience

If you're a small business with a moderate to bad Yelp review you should take the time to walk through your customer experience. Just because you're a small business doesn't mean you aren't held to high standards of quality. Take a minute to consider my thoughts on why small businesses must take customer experience just as seriously as big businesses.

BLAKE'S TAKE
Blake's Take features content on customer experience and includes regularly updated educational content. My goal is to help educate subscribers on how customer experience is changing. Themes such as innovation in customer experience, customer engagement, social customer service, marketing and content are all going to be covered here so make sure to subscribe!

WHO IS BLAKE?
Blake Morgan is a customer experience adviser that has worked with Intel, Verizon Wireless, Verizon, Newmark Knight Frank Retail, One Medical, Misfit Wearables (Shine), Pega Systems, Clarabridge, Zendesk, Sparkcentral, Sukhis Indian Food, Curry Up Now and more. She was recognized by ICMI as a top 50 thought leader for 2015.

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