Скачать или смотреть Seizing the $1.5 Trillion Services-as-Software (SaS) Opportunity | HFS Research Webinar Replay

HFS coined the term Services-as-Software (SaS) in 2024 to describe a major shift in how enterprise services are delivered—moving away from traditional labor-based models toward AI-powered, productized solutions built directly into IT and business operations. It's a $1.5 trillion opportunity that’s changing the game.

In this webinar, HFS leaders Phil Fersht, Saurabh Gupta, and Tony Filippone shared their perspectives on:
• Why the old model of people-heavy services and rigid software no longer works
• What’s driving the growth of embedded, AI-infused SaS solutions
• How companies can move on from legacy contracts and tech debt
• Real-world stories from businesses making this shift happen

Read the blog that kicked off the SaS conversation: The $1.5 Trillion Services-as-Software Opportunity: https://www.horsesforsources.com/sas_...

Learn more about HFS’s approach to SaS and what it means for enterprise outcomes: https://www.hfsresearch.com/services-...

Whether you're a tech executive, sourcing leader, or someone focused on enterprise innovation, this discussion offers practical insights into where services are headed—and how to be ready for it.

Replay the webinar now and get ahead of the SaS wave that's redefining enterprise services.

Chapters
00:00 Introduction & Housekeeping
01:14 Opening Remarks by Phil Fersht
03:03 Defining “Services as Software”
04:12 Why This $1.5T Opportunity Matters
05:35 The Yeti Goes to the HFS Summit (Humorous Interlude)
06:37 Fall Summit Preview: October in NYC
07:33 Challenges with Legacy Models & AI Acceleration
10:04 Key Data on Strategic Investment & Tariff Impact
12:00 Replacing Human Services with AI
13:20 Barriers: Not Tech, but People, Data & Process
14:05 HFS Agentic Experience & Ask HFS
15:43 Addressing Employee Anxiety Around AI
16:22 Importance of Investing in Young Talent
18:00 Rethinking Cost-Centric Mindsets
19:02 Core Principles of Professional Services Evolve
20:06 Saurabh Gupta: What Services as Software Means
20:59 Breaking the Cycle of Tech Debt
22:00 Industry Frustration with Software & Services
23:20 Market Growth Analysis Across Sectors
24:26 Introducing the "Services as Software" Category
25:20 Four Paradigm Shifts: Delivery, Customization, Pricing, Adaptability
27:03 2028 Vision: Services Maturity Framework
28:20 Agentic Services and Early Movers
29:34 Market Forecast with Services-as-Software Emergence
31:00 Who Will Win? Three Swim Lanes Emerging
32:00 Software Eating Services & Vice Versa
33:30 Rise of AI Native Startups & Ecosystem Players
34:26 Competition Intensifies: Expand or Be Left Behind
35:30 Tony Filippone: The Playbook to Capture the Opportunity
36:30 Moving Beyond Pilots: Embedding AI into Operations
38:00 Productivity vs. Performance in AI Deployment
39:35 Pricing Complexity: The Agentic Challenge
41:06 What Enterprises Want in Pricing Models
43:12 Three Investment Pillars: People, Product, Partners
46:09 Q&A: The Role of GCCs and Third Parties
48:50 Accenture, Capgemini & Industry Shifts
50:55 Investing in Talent & Long-Term Success
51:31 AI Anxiety vs. Fear: A Leadership Perspective
54:00 Product Mindset in Services Firms
56:00 Software Firms Need Service Capabilities
56:38 Final Thoughts: The $1.5T Wake-Up Call
58:35 Closing & Next Steps